State Farm® Insurance Agent Derek Thomas
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lawrence Sullivan
November 7, 2024
5
out of
5
rating by Lawrence Sullivan
"I can’t say enough good things about the staff that work in the this office, especially Gloria and Katherine. They have provided excellent support and advocated for me on multiple occasions over the years. It really does make a difference when your agent is on your side and it is very clear that Gloria and Katherine care about their customers. I highly recommend them to anyone looking for a supportive insurance agency."
We responded:
"Lawrence, I 100% agree! While we won't always be able to change things, we will always be here to advocate for you and provide the service you deserve. Both Gloria and Katherine are amazing, and we are so happy you trust us with your business! - Derek Thomas"
Chau Huynh
October 11, 2024
5
out of
5
rating by Chau Huynh
"We have been so pleases with the service. Katherine was so helpful with our windshield claim. Everything got resolved in one day!"
We responded:
"Claims are never fun, but I am so happy Katherine could make the process so smooth. One day is amazing! We appreciate you and thank you for your business! - Derek Thomas"
Carolyn Heater
October 10, 2024
5
out of
5
rating by Carolyn Heater
"Every question I have gets answered in a timely manner and I always feel I get great service, I have worked with Katherine for years at this office and even with bill retiring I feel it was a great transition to Derek taking over thank you all for your help every time I need it"
We responded:
"Hi Carolyn, we are so thankful for your business and we appreciate the opportunity to serve you! Dealing with insurance can sometimes feel like a hassle - I'm glad the team makes it easy on you! - Derek Thomas"
Jeffery Pettit
October 8, 2024
5
out of
5
rating by Jeffery Pettit
"Loren Lowell is very professional and very helpful she got me transferred and set up easy peasy. Thank you Loren."
We responded:
"Jeffery, thank you for your review. I'm so glad Lauren could help - easy-peasy is how it's done! Welcome to our office! - Derek Thomas"
Jory
October 4, 2024
5
out of
5
rating by Jory
"I was helped by a nice woman named Lauren, I don't think you could find better customer service than her. 5/5"
We responded:
"Lauren is a great member of our team. 5/5 for sure! Thank you for trusting us with your insurance needs. Welcome to the State Farm family! - Derek Thomas"
patrick lawler
September 30, 2024
5
out of
5
rating by patrick lawler
"We are switching from another company and Lauren was extremely friendly and helpful in working through the various options and setting up our new policies. Great experience"
We responded:
"When it comes to insurance, you're right, there are so many options. We're just glad you chose State Farm Olympia, and we're glad we could talk through the options that made the most sense for you! - Derek Thomas"
Sara Brandonisio
September 25, 2024
5
out of
5
rating by Sara Brandonisio
"Lauren was so kind, patient and helpful in getting my plan set up! 10/10!"
We responded:
"Those words are so important when it comes to your insurance agency - kind, patient, helpful. And they are all true of Lauren, for sure! Thank you for your review, and your business! - Derek Thomas"
Tim Arnold
September 4, 2024
5
out of
5
rating by Tim Arnold
"Very courteous and super helpful I always trust Gloria to provide excellent and knowledgeable service."
We responded:
"Tim, thank you for your kind words and the 5-star rating! I'm glad to hear that Gloria has been providing you with excellent and knowledgeable service. We appreciate your business. If you ever need further assistance, we're here to help! - Derek Thomas"
Macel Reising
July 23, 2024
5
out of
5
rating by Macel Reising
"I worked with Lauren to switch my policy when I moved. She helped make this process extremely easy! Thanks Lauren!"
We responded:
"Hi Macel, and welcome to Olympia! I'm so glad Lauren was able to help with your car insurance. We appreciate your business and are so happy to welcome you to our office! - Derek Thomas"
Jacob Mensinger
June 3, 2024
5
out of
5
rating by Jacob Mensinger
"Lauren Lowell takes the cake!"
We responded:
"You know it! Welcome to State Farm Olympia! We appreciate your business! - Derek Thomas"
Genna Brodsky Chase
May 30, 2024
5
out of
5
rating by Genna Brodsky Chase
"Lauren is a fabulous agent- kind, thorough and personable. In our research, State Farm was the best and most affordable option too. It was an easy decision."
We responded:
"Welcome to State Farm Olympia! We appreciate your business! And thank you for your kind words about Lauren - she really is great! - Derek Thomas"
Tommy
May 10, 2024
5
out of
5
rating by Tommy
"Gloria was thorough and helped me out every step of the way on my review and even saved me some money. Couldn’t have asked for more!"
We responded:
"Gloria is amazing, and so are you. We appreciate your business! - Derek Thomas"
Kraig Hari
May 8, 2024
5
out of
5
rating by Kraig Hari
"Thank you Lauren @ State Farm Olympia for all your help today you really did make this issue easy for me so I’m very grateful for all your help resolving my renter insurance details. I’d be happy to pass your business along when appropriate. Thank you! Randy Troutman"
We responded:
"Hi Randy, Lauren is one of our best. I'm so glad she was able to help with your renters insurance today. We appreciate your business! - Derek Thomas"
nichelsr
May 1, 2024
5
out of
5
rating by nichelsr
"I moved to Washington due to work. Upon getting here I searched for a local State Farm to transfer my insurance. Ever since I've been here Derek and his team have been very helpful and professional. I'd recommend this office to anyone that needs to transfer their insurance from another state."
We responded:
"And we are so glad you found our office! We appreciate you and thank you for your business. We are so glad we get to take care of your insurance needs! - Derek Thomas"
Miles McCollim
April 26, 2024
5
out of
5
rating by Miles McCollim
"Katherine was very friendly and helpful!!!"
We responded:
"Katherine is the best! And so are you! We appreciate your business! - Derek Thomas"
Lynn Cao
April 16, 2024
5
out of
5
rating by Lynn Cao
"Lauren was very nice and helpful. She explained everything very clearly and was able to help me understand more about my insurance. Will definitely talk to her again if I have any more questions or concerns."
We responded:
"Lynn, we appreciate your business! I'm so glad Lauren could help with your car insurance. We're here if you need anything at all! - Derek Thomas"
Don Williams
April 12, 2024
5
out of
5
rating by Don Williams
"The application process for home and auto insurance was informative. My questions were answered, and I feel sure that any future requests for clarification will be thoroughly reviewed and answered."
We responded:
"Hi Don! Welcome (back) to State Farm Olympia! We appreciate your business and I'm so happy Lauren was able to help with you auto insurance and home insurance! Reach out if you need anything further! - Derek "
Julio Espinola
April 5, 2024
5
out of
5
rating by Julio Espinola
"Lauren was very helpful, professional and always kept great communication. I definitely recommend working with them."
We responded:
"Julio, welcome to State Farm Olympia! I'm glad Lauren was able to help with your car insurance! We appreciate your business! - Derek Thomas"
Kevin Leslie
April 1, 2024
5
out of
5
rating by Kevin Leslie
"Great automotive policies! Life insurance coverage for peace of mind and much more. My experience with Derek Thomas State Farm has been great for over 4 years. Helpful service and clear communication from Katherine, she goes above and beyond! I can't say enough good things!"
We responded:
"Kevin, we appreciate your business! Thanks for having your car insurance and your life insurance here at our office. And yes, Katherine is amazing! Thank you for your kind words! - Derek Thomas"
Alan Frost
March 25, 2024
5
out of
5
rating by Alan Frost
"Excellent service! Great information about coverage and things I never knew/thought about with insurance:)"
We responded:
"Hi Alan, I'm so glad we could help with your auto insurance today! Welcome to State Farm Olympia. We appreciate your business! - Derek Thomas"
Susan Kidd
March 19, 2024
5
out of
5
rating by Susan Kidd
"I have used State Farm for much of my adult life. We are moving from out of state & were very happy to speak with Lauren Lowell, who walked me through the application process & set us up with all we needed! I'm also looking forward to connecting for auto insurance once we are in state. Thank you Lauren!!!"
We responded:
"Hi Susan, we at State Farm appreciate your business, and I am so happy to welcome you to our office. Thank you! - Derek Thomas"
Matt F
March 8, 2024
5
out of
5
rating by Matt F
"What a lovely office filled with lovely people! I'm fortunate enough to have met a few team members. Today, Lauren helped me get my new auto policy started. Not only is my monthly premium lower than it's ever been; the process was so quick and incredibly pleasant. Thanks Lauren!"
We responded:
"Hi Matt, welcome to State Farm Olympia! I'm so glad Lauren could help with your auto insurance! We appreciate your business! - Derek Thomas"
Kara Brianne
February 26, 2024
5
out of
5
rating by Kara Brianne
"I was helped by Nick Strange today and he did an excellent job of helping me get a new policy and helping me understand my new policy, all while my toddler was being a complete maniac in the background. He was very knowledgeable and quick to get me an initial quote as well as a new auto/renters policy. He made the entire experience very enjoyable and was very friendly. :)"
We responded:
"Hi Kara, thank you for those kind words! Nick is great - "maniac" toddlers and all! Welcome to State Farm. We appreciate your business! - Derek Thomas"
Robin Houde
February 20, 2024
5
out of
5
rating by Robin Houde
"Excellent customer service! Saving hundreds a month by switching policies and couldn’t be happier."
We responded:
"Hi Robin, welcome to State Farm! I'm so glad Lauren could help with your home and auto insurance. We appreciate you and your business! - Derek Thomas"
cy long
January 26, 2024
5
out of
5
rating by cy long
"Lauren... Thank you for helping us with our auto ins. I was extremely comfortable with you and you made everything so easy and affordable. Looking forward to a long relationship with State Farm. Thanks again :-)"
We responded:
"Lauren is one of our best! Thank you for trusting State Farm with your car insurance. We appreciate your business and want to welcome you to the State Farm family! - Derek Thomas"